Delivery Informations

We offer our customers free delivery* when you spend £400 ex vat or more. For orders less than £400 ex VAT there is a delivery charge of  £50 / £75 ex VAT. This will be calculated within the checkout process. We only accept orders Monday through Friday. We do not provide delivery on weekends.

This is subject to change given the current COVID pandemic and lack of drivers servicing the UK. We will do our best to work with all orders that may be in affected areas.**  Extra delivery charges may apply to orders in Scotland and the following postcodes**

Currently affected areas : IP, NR, CA, TD, CT, PO, SO, BH, DT, EX, PL, SP, TA, TQ, TR, LL, HR, SY **

This is currently due to the lack of availabily of drivers in these service areas and limited supply in these areas, thus a custom shipping service charge may apply. (£250).  Please use the shipping calculor to give you an accurate shipping price based on your post code. We apologise in advance if this occurs for your order. Before placing an order please get in touch with the team and we will see if anything can be done for your order specifically.

There are parts of the UK that we don't deliver to and this will be marked at checkout. (N Ireland and Scotish Highlands). If this occurs upon your checkout, please reach out the team and we will see what we can do via a 3rd party supplier.

We offer this service to alleviate confusion for you and reduce communication for us all. It gives us an idea on when you would like the order to be delivered. 

It is NOT a garaunteed delivery date.

We understand scheduling of larger materials to your project is important, thus having your preference is very helpful for us. Please note this works in tandem with the availability of the product.  We can NOT fulfill any orders before the avability days set on the product, even if the date insert tool allows it. 

There may be situations where if specified a preference date is given, we may not always be able to deliver on that date.  We WILL do our best to comunicate accurate delivery times via email after the order is placed, so no need to worry.

After you specified a date we will do our best to deliver on that date, you will be notified within 24-48 hours if we can not fill that day but will strive to get a slot as close as possible to that date. We do not deliver on weekends, so all orders specified with weekend delivery will be shifted to the week after. 

The vast majority of our orders are dispatched within 2–5 working days. However, if you need a customized or bespoke item, things will take longer to arrive.

We may be forced to offer an equivalent high-quality substitute product at no extra cost to our customer from time to time give the UK market conditions and stock supply in your area.

The delivery charge is applied for shipments to England. If you live in Scotland or Wales, one of our customer care specialists will contact. We do everything we can to make sure packages arrive on the date promised.

We reserve the right to charge a failed delivery fee if access is restricted for the vehicle specified on the order, 

Every transaction is recorded, and the delivery fees are determined on whether or not the recipient is ready to receive the package. This covers manual or automated offloading of heavy items. Offloading equipment, such as a tail lift or forklift, may be requested; however, there may be an additional fee if the site is difficult to access or the products are of considerable size..

On weekdays, our cut-off time for purchases is 1 p.m. Orders must be placed by 1 p.m.  The dispatch time is listed on each product individually.

RESTRICTED ACCESS

Our suppliers reserve the right to refuse to make a delivery, if you have not informed either us or the supplier of any access restrictions at either the time of placing the order or 24 hours before the delivery.

Restricted access includes, but is not limited to: double yellow lines, a red route, narrow lanes, steep hills, low bridges, or width restricted

At The Time Of Placing The Purchase Or 24 Hours Before Delivery. Delivery Will Be Managed With Below Partners Or 3rd Party Fulfilment.