Terms and Conditions

Builders Insulation has made every effort to ensure the accuracy of the information contained in the site.

Builders Insulation should not be regarded as an infallible guide to concerned products and services, nor does it constitute an offer or an undertaking or representation.

Equivalent Products 
You agree to our terms and conditions and accept to receiving equivalent products for like for like matches. You will be notified in advance if this scenario occurs. We have to offer this service because of shortages in the market and massive variations in the supply within the UK. 

With Brexit, COVID and more going on in the world we want to get the right product to you at the right time, thus we are forced to offer this service.


Builders Insulation try to ensure that information on our site is accurate, complete and up-to-date. In using this site, however, you agree to be bound by the terms and conditions, which take effect on the date when you first used the site.

Without prejudice to your statutory rights, the site and all information, text, names, images, pictures, logo, links, prices and icons and other materials (without limitation) are provided ‘as is’ and on an ‘is available’ basis without representation warranty or endorsement, expressed or implied. In particular, we do not warrant or represent the accuracy or completeness of information provided on this site will be uninterrupted or error free, or that the site and its servers are free from computer viruses or bugs.

In no event will Builders Insulation be liable to any person for any damage or loss that may arise from the use of any information contained in our site or products displayed on our site, including, without limitation, indirect or consequential damages, or any damages whatsoever arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortuous action, arising out of or in connection with the use of the site.

Notwithstanding anything else in these Terms and Conditions, we will not be liable for claims relating to the functionality or availability of the site.


Orders placed with Builders Insulation may only be cancelled within 2 hours of an order being placed. Any orders being cancelled after this allotted time maybe subject to a cancellation fee of 30% to the value of the order.

Orders placed are generally delivered within a time frame of 2 to 3 days but may take up to 5 working days or longer in some cases, any orders which take longer to deliver is generally due to goods needing to be ordered in specifically for the customer therefore a cancellation charge will apply as the goods have been paid for by Builders Insulation in advance for the customer.

Cancellation of speciality items which generally have an extended lead time or gypsum bagged products but not always the case may not be allowed. In the unlikely event that any goods are damaged on arrival or there are any goods missing from your order please notify us immediately via email to Failure to do this may result in any damaged or missing items not being exchanged for replacements or missing items. If any goods have to be ordered in specifically for your order they will be non-returnable and non-refundable once ordered in and delivered to the closest distribution point and delivered to your address unless faulty. These materials generally consist of materials that have an extended lead time but not always the case. If you are unsure if your product is a non-returnable non-refundable item please email us on where one of our sales team can advise on this.

Builders Insulation will not accept any liability or damages for goods delivered late on a notified time.

Every effort is made by Builders Insulation to ensure that all orders arrive on time, and we are not liable for errors or mishaps caused by third parties. In our terms and conditions, Builders Insulation has stated and estimated delivery time and cost; please keep this in mind when making your purchase.

In most cases, builders insulation will contact its clients by email or phone once an order has been placed on an eta of delivery, again this is an eta and should not be interpreted as a precise arrival time since the time may vary owing to stock shortages, delivery problems, or other causes.

In more remote or offshore settings, If a Builder Insulation service is required, additional delivery expenses may be demanded before the products are sent. This will be disclosed to the client and negotiated ahead of time before any money is taken.

Builders Insulation reserves the right to cancel an order at any point in time after an order is placed online or via one of our sales agents.

Site Access

For each purchase, the customer must provide a means of offloading on site. This is the responsibility of the client; delivery drivers are not required to offload onsite.Any off loading done by a delivery driver is done so at their own discretion. Appropriate access must be available to site to allow our trucks deliver your order. If you have restricted access, please notify Builders Insulation using the order comments area so that we may take steps to ensure delivery. Drivers are only insured to transport to kerbside because of insurance restrictions.

Any orders that have failed to be delivered due to bad access or no way of means to offload onsite maybe subject to a new delivery charge.

If you want to return items that are not faulty or damaged, you will be responsible for any expenses incurred in returning the items.

Price Increases

The insulation industry is competitive and Builders Insulation may need to pass through this price increase expense onto the client. After placing an order online, London Building Supplies cannot be held responsible for any price hikes implemented by the manufacturer. Customers will be notified of price increases before an order is dispatched and have the option to cancel and request a complete refund if they do not want to proceed with their purchase.

Although these prices are not generally increased often, Builders Insulation strives to keep them as low as feasible by updating our pricing on the internet as soon as possible.

In some situations, certain items may be running low in one or more regions before a price hike is due to take effect, and new stock will have to be acquired for each order. If this happens, the stock may not arrive until after a price increase has taken effect, in which case the purchase will be subject to the new price.


Builders Insulation owns and retains all rights, including copyright and database rights, on the website and its content and images, as well as any other intellectual property rights that may exist in connection with it. You may not copy, broadcast or transmit any images, graphic, logo, button, icon, image and their selection and arrangement thereof, and any underlying source code and software, for any commercial or public purpose without prior written permission from Builders Insulation or the copyright holder.

You may not adapt, alter or create any of the material or information in the site or use it for any other purpose other than for personal non-commercial use. You agree not to use this website for unlawful activities. Any such activity may be considered a violation of the rights of the site's owners.

Builders Insulation has the right to use any material sent to the site, including text and pictures, for publicity or other purposes, either on the site or in any other manner. Builders Insulation reserves the right to review and reject postings on the site.

Trade Marks

All names, images, logos identifying Builders Insulation are proprietary marks of Builders Insulation. This site is not sponsored, endorsed, or administered by any third parties. All third-party brand names, products, services, and companies mentioned on this site are the trademarks and trade names of their respective owners. The copyright owner of Builder's Insulation has expressly denied permission for any person or organization other than the original licensees to utilize it. Any such usage would be a violation of the rights of the holders.

External Links

Builders Insulation does not accept, guarantee, endorse or be held responsible for any sites that may be linked to and from this site. Any external sites you visit by clicking through a link on this site are entirely at your own risk.

Privacy statement

I acknowledge that I have been informed by Builders Insulation that personal information submitted by me for the purpose of this arrangement may be disclosed, used or processed to relevant third parties for purposes connected to this website.

Cookie policy 

This site uses cookies to offer you a better browsing experience. 

We use cookies to distinguish you from other users who come to out website. 

A cookie is a small file of letters and numbers that we store on your browser / system/ mobile. if you agree. Cookies contain information that is transferred to your computer’s hard drive for long term storage.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  • Analytical or performance cookies. These allow us to recognise, analyse and count the number of visitors / users/ advertisers etc. We used them to see how visitors move around our website and when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content, pricing, experience for you, greet you by name, save your details for easier purchases and simply remember your preferences for better shopping experience (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests, choices, and buying profile. We may also share this information with third parties for this purpose.
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