Returns & Cancellations
To return or cancel an order please fill out the form at the bottom of this page. Alternatively please follow the below steps:
When returning items, we would be grateful if you could provide us with your purchase number, name, and date of order.If you wish for us to collect your returns, you may be charged a collection and restocking charge unless goods are damaged or faulty.
Contact sales@buildersinsulation.co.uk and Please give your order number, the reason for returning your product, and whether you'd want us to collect it for you with a charge or if you'd want to return it yourself.
Pack the items in protective bubble wrap or similar protection as soon it is appropriate. Please do not utilize the product box as outer packaging, and please remember that any damaged goods will be deducted from any money paid to you.
The return address will be determined by where the items were delivered. When a customer returns goods to Builders Insulation and includes the purchase order number, they will receive this information.
When returning goods (except when goods are faulty or damaged), the customer will carry the cost of restocking the goods. This restocking charge is 30% of the value of the goods being returned. The customer will be subject to a collection charge where applicable. Please notify us immediately by email to sales@buildersinsulation.co.uk in the event of any damage to goods upon delivery and no later than 24 hours after the items have been delivered. If you do not do this, the damaged items may not be exchanged for replicas.
In most cases, if you are returning items (except when they are faulty or damaged), you will be responsible for restocking them. The cost of restocking the items is passed on to the initial purchaser. If applicable, a collection fee will be charged to your or your client. Please notify us by email to sales@buildersinsulation.co.uk if this scenarios arises ASAP.
Please be advised that opened and/or used products cannot be returned to us if they are faulty or damaged. Any order that is ordered directly from the manufacturer can't be cancelled or returned after it's dispatched from source. Delivery of anything that comes straight from a manufacturer is non-refundable
If any goods, which have been ordered directly from a manufacturer, are refused upon delivery, the client will pay for the entire value of this material unless it is damaged or faulty. When returning items, we would be grateful if you could provide us with your purchase number, name, and date of order.If you wish for us to collect your returns, you may be charged a collection and restocking charge unless goods are damaged or faulty.
We highly recommend that items are returned via a Recorded Delivery service as we do not accept responsibility for items lost in the post. Anything larger that does not fit on standard carriers is upto you.
CANCELLATIONS & REFUNDS
You have the legal right to cancel your order under UK distance selling rules if you notify us in writing and return the goods to us in their original, unopened and unused condition within seven working days of receipt. You must contact us by email before returning an item. Please be advised that if the item has already been shipped out of our warehouse, a restocking fee will be charged. Your statutory rights are not affected. Where faulty, broken, or damaged goods have been supplied, a full refund may be given depending on the circumstances.
If you cancel your order after the first three hours after placing it, you will be charged a £20 fee plus VAT. Once placed online or over the phone, all purchases are completed in this time period and are non-refundable due to procedures in place to process your purchase quickly. Please understand we have people on the ground moving heavy materials and loading multiple pallets on to different lorries so this is why we charge this fee. |The good might be in prep after 3 hours thus causes difficultes if loaded on to lorries thus wasting space for transport etc.
We refund all requested orders automatically if notified within three hours, even if the order is canceled or modified after it has been placed. Each order is batchs handled according to the date and time placed and cancelled. Please allow 7 business days for your return to be confirmed and processed.
After a customer has requested a return, you will be notified that the refund should appear on their bank account within 7 days. 5 working days are required for the refund to show back on your statement. If you do not notice your refund on your bank statement after five days, please contact our sales office. Some banks and credit cards take longer than